Danaher Corporation Salesforce Service Analyst II (m/f/d) in Hoegaarden, Belgium
Water quality is something we take very seriously at Hach. We know that your water analysis has to be right, which is why we’re dedicated to providing you with the complete solutions you need to feel confident in your analysis. By developing reliable, easy-to-use solutions, as well as providing you with access to knowledgeable expertise and support, Hach is helping ensure water quality all across the globe.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Salesforce Service Analyst II is responsible for developing, implementing, and maintaining existing service software systems and processes. Adapting existing systems to meet changing corporate strategic and departmental demands. Automating existing service and service adjacent processes utilizing existing or new technologies. Lead software implementation projects supporting service or service adjacent business processes. Provide and maintain reports needed for critical management and day-to-day service operations
This position is part of the Global Service Systems (GSS) Team and will be located 100% remote in Western Europe. It is our mission to ensure we do our part to make water analysis better—faster, simpler, greener, and more informative—we help maintain the service systems needed to secure unsurpassed customer partnerships, support the most knowledgeable experts, and reliable, easy-to-use solutions.
The GSS team is also highly focused on personal development providing a path to grow project management, relevant cloud software architect and developer skills as well as lean tool (Danaher Business Systems) expertise.
In this role, you will have the opportunity to:
Provide case management support for current active service systems
Develop, implement, Service software systems and processes
Analyze existing Service Programs for automation and efficiency improvement opportunities.
Lead service or service adjacent software implementation/enhancement projects.
Provide reports needed for critical management and day-to-day Service operations to include product quality reporting, departmental performance reporting and other as deemed necessary by Service management.
The essential requirements of the job include:
BS or BA degree in Business, Computer Science, Management Information Systems (may substitute relevant experience) or willingness to pursue coursework.
A minimum of three-year successful experiences in a service/customer service system support environment.
Basic Salesforce.com administrator certified or equivalent experience
Business software and process flow experience
Fluent English speaking
It would be a plus if you also possess previous experience in:
ServiceMax Certified administrator 1 certified or equivalent experience
ETL tool experience
What makes this opportunity great? Let us tell you...
You help us ensure water quality for people around the world!
You work in a collaborative culture that values a diverse set of backgrounds and perspectives while emphasizing teamwork and a good sense of partnership
Our team of associates is passionate about achieving great results for our customers
Ability to fully use your breadth and depth of experience, no pigeonhole here!
And there is a lot of great work happening; it is always busy
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.