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Danaher Corporation Field Service Technician - Houston, TX in Houston, Texas

A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), XOS (www.xos.com) is a leading manufacturer of application-specific X-ray analyzers. In today’s highly competitive environment one of the key differentiators for sustained long term success is an organization’s people. While products, assets, and brand can create a competitive advantage, over time without great people the competition will catch up. This could not be better stated than in one of our core values, The Best Team Wins! Within Danaher, XOS is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission?

We are Pioneers. Here at XOS we are pioneers in the industry in more ways than just with our technology. We are inclusive and we embrace diversity. We believe that a diverse and inclusive workplace will drive innovation, so we are pioneering towards where difference is valued, respected and necessary.

About the role

Do you enjoy working independently and being supported by your larger team? Do you love collaborating across different teams to ensure a positive customer experience? If yes, we encourage you to apply!

This is an exciting opening that has multi-functional influence and is a key player in the XOS organization. This Service Technician will work out in the field visiting up to two customers a day including 3rd party test labs, pipelines, and terminals to name a few. We will rely on you to perform installations, training of our customers, and servicing of XOS analyzers. While working in the lab, you'll work on up to 3 units at a time!

You will travel up to 50% in and around the state of Texas, and have 3-4 overnight stays/ month on average in any of our company approved hotels.

Responsibilities:

  • Communicate directly with customers, sales reps, and distributors to instill confidence

  • Diagnose, troubleshoot, repair, XOS instruments, manage customer relationships

  • Perform preventative maintenance service visits; Provide training & mentorship to customers on standard methodologies

  • Respond promptly to critical customers' concerns by email & phone

  • Expertly handle field service calls in a timely manner, issues arising from the field service visits and internal service repairs

  • Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure

  • Create troubleshooting documentation

  • Manage parts inventory & perform monthly audit

Are you qualified?

  • Willingness to travel 50% overnight required from our lab to customer sites

  • Proven technical, analytical, and mechanical skills required

  • Clean Driver's License and MVR required; TWIC card preferred

  • Comfortability with random drug testing required

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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