Danaher Corporation Application Specialist in Hyderabad, India
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Application Specialist for Beckman Coulter Diagnostics is responsible for supporting Direct Clients for providing operators training for defined product lines, product or assay troubleshooting, advance training. Engage clients in scientific activities and help marketing and sales for new product promotions. Ready to travels across an assigned territory to manage accounts and provide the prompt application support to clients.
This position is part of the Application Function located in Hyderabad and will be Hybrid. At Beckman Coulter India, our vision is “Advancing Healthcare for every person” and our Mission is “Working with every customer to deliver innovative, reliable and efficient diagnostic solutions for patients across the globe”.
You will be a part of the Application Team and report to the Regional Application Manager responsible for scientific Support, Client Management, Revenue generation and cross function team coordination. If you thrive in a Scientific Support role and want to work to build a world-class Customer Support organization—read on.
In this role, the primary aspects are:
Familiar and able to discuss on the basic clinical significance of the assays and can understand
Assist new and current customers with assay validation processes and troubleshooting
Provide field based technical support
Work with Marketing/ Product team to participate actively in conducting Education Programs.
Engaging customer for scientific studies or paper/poster publications.
This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to maintain a quality service
Handle common problems independently, give customer feedback on progress of the problem or the solution to the problem.
Build and maintain customer relationships in area of accountability
Ensure accuracy and timely completion of all paperwork and reports
Carry out tasks that are reasonably requested.
Perform in-house and onsite product training, ensuring that customers are provided with training appropriate to the use of the instrumentation and software solutions
Installation and commissioning of solutions ensuring that the performance of the equipment meets technical specifications and customer expectations
Adhere to customer focused strategies to achieve business objectives and maintain high levels of customer satisfaction
Menu expansion through scientific engagement/approach with clients and align with revenue goal.
Reporting to the Applications Support Manager, the Applications Specialist provides onsite customer support and is the face of the company to our customers.
Team player and collaborate across the functions to develop personal skills through knowledge sharing and learning from others.
The essential requirements of the job include:
Qualification: Master’s in science, BSc degree in Medical Laboratory Technology with 5 years’ experience within a hospital or in a Lab.
5+ years of experience in handling clinical Laboratory equipment’s. IVD market knowledge for the purpose of understanding market forces impacting the business.
Effective customer consultative skills which include excellent scientific knowledge and analysis.
A keen interest in technology along with a high level of self-motivation and excellent organizational skills.
Must have good knowledge of computer hardware and software, including MS Office.
It would be a plus if you also possess previous experience in:
Knowledge of laboratory workflow and information systems.
Must be able to travel across South India. Requires flexibility in working hours
Good English skills in speaking, reading, and writing
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.