Danaher Corporation Customer Support Engineer - Hyderabad in Hyderabad, India
Attend breakdown calls in the region.
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment’s on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Service Max
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
Ability to work well independently and exercise appropriate judgment under general direction.
Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner.
Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
Education – Diploma / Engineering in any stream.
3+ years of field service experience.
Fluency in English both written and oral communication
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .