Danaher Corporation Customer support Engineer-Hyderabad in Hyderabad, India
About Beckman Coulter India Diagnostics:
Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, California and has more than 11,000 global associates working diligently to make the world a healthier place.
Danaher: Great People Doing Extraordinary Things: https://www.youtube.com/watch?v=38fXGl0NJ8w
Diagnostics Shared Purpose: https://youtu.be/yXhXauEZzpQ?list=PL27pqGkxH8M2Ljx2sEn7HlKkerMkjylbF
Beckman Coulter: Advancing Healthcare for Every Person: https://youtu.be/Fh8yvQ9lBL8
Role Description (Primary functions & responsibilities):
Company: Beckman Coulter Diagnostics
Position: Customer Support Engineer
Reporting to: Team Leader Service
Works with: Assigned customers & Service Admin, Marketing, Application, Finance, Logistics functions.
This is a replacement position which has recently fallen vacant. This role is responsible for driving the service function for all Diagnostic product lines. You would be tasked with an effective team that works across Hyderabad and nearby cities.
Attend breakdown calls in the region.
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment’s on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Service Max
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
Ability to work well independently and exercise appropriate judgment under general direction.
Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner.
Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
Education – Diploma / Engineering in any stream.
3+ years of field service experience.
Fluency in English both written and oral communication.
This is a key addition to the Beckman India service team.
Diversity & Inclusion:
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of approximately 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $17.9B in revenue last year. We are ranked #161 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,400% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.