Danaher Jobs

Job Information

Danaher Corporation Field Service Engineer in Inashiki-gun, Japan

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

フィールドサービスエンジニアとして、既存のクライアントの機器の導入、定期メンテナンスといったサポートをご担当いただきます。クライアントへのサービスを通じて満足度の向上を担い、ポールの売上成長にも貢献できるポジションです。まずはバイオテック関連の分野から始めていただき、ゆくゆくは他のエリアでのスキルを身に着けることも可能です。

顧客満足が重要なキーとなる仕事です!

クライアントのダウンタイムを減らし、効率の向上へ貢献し、社内・社外を含めたクライアントの「最も近い担当者」として活躍します。

  • 定期メンテナンス・保守管理

  • 必要に応じてアップグレード作業実施

  • 訪問スケジュールの管理、社内システムへの登録

  • ビジネスへの影響を考慮して問題の早期解決を図る

  • 当社の運用・保守についてクライアントへのトレーニング実施

  • 新規営業の機会を特定、保守契約延長等によるセールスサポート

  • 顧客管理をし、追加サービスによる付加価値を提供

  • チームや会社全体におけるカイゼン文化の推進

Experience and Qualifications

  • フィールドサービスエンジニア経験(5年以上)

  • 電気・機械、もしくは関連するエリアでのトラブルシューティング知識

  • 流暢レベルの日本語力

  • ビジネスレベルの英語力

  • 出張可能な方(50-80%)

  • 運転免許をお持ちの方

  • GMP (Good Manufacturing Practice)の知識歓迎

The Field Service Engineer will provide service and support of Pall’s existing customer base. The FSE is responsible for repair, installation, maintenance and calibration of Pall corporation equipment at our loyal customers’ sites. The engineer also supports sales growth, service growth and customer satisfaction. In the beginning of your career at Pall, you will support our Biotech clients first and will be able to have opportunities to expand your skills in another area then.

Customer Satisfaction is key in all aspects of the job!

You will increase efficiency, decrease downtime, provide regular calibration and preventive maintenance, regular upgrades as needed. Act as a steward to clear advocate for the customer (internal and external).

You also will

  • Manage scheduling visits and closing service calls at the time of completion. These actions drive exact customer invoicing, relieve inventories of parts used and ultimately works towards our objective of accurate reporting for business management purposes.

  • Understand customer perception and the associated business impacts, resolving customer issues in a rapid fashion.

  • Train customer personnel in the operation/maintenance of Pall Systems.

  • Support of sales initiatives through lead generation, annual growth of Field Service Maintenance Agreements, monthly time and material billing.

  • Manage customer accounts and learn from customer where we can add more value by offering services (e.g. rental units, consumables, service on other equipment, etc.).

  • Leads by example to develop a robust continuous improvement culture

  • Seek out opportunities for improvement proactively within the team and organization

Experience and qualifications

  • 5+ years of field service experience.

  • Knowle of electrical, mechanical or relevant area troubleshooting.

  • Fluent in Japanese and business level of English ability.

  • Willingness to travel (domestically and internationally) 50-80%

  • Driving license.

  • Knowledge/understanding of GMP (Good Manufacturing Practice) is plus.

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

DirectEmployers