Danaher Corporation Field Service Coordinator - in Indianapolis, Indiana
Field Service Coordinator - Beckman Coulter - Life Science
The Field Service organization ensures that critical equipment in hospitals, reference laboratories, pharmaceutical companies, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator you support the Service Organization and Beckman Coulter Life Science Customers. This includes but is not limited to the following responsibilities:
This position will be based in Indianapolis, IN yet supporting our field service team in Canada, so the ability to speak, read and understand French is required.
Drive efficiency and productivity within the field service organization while delivering a best in class customer service experience for all customers.
Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
Assist with the closure of service jobs as needed in order to invoice customers timely.
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
Submit Time and material charges and Activate Service agreements
Adhere to compliance requirements at all times.
Display team leadership capabilities with the aptitude to achieve results within a work team
Highly effective Time Management and Personal Organization.
Familiarity with standard IT Tools (Windows, MS Office).
Knowledge of Oracle is preferable although not required.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include demonstrated professional, conflict management, and persuasion skills.
Must possess strong problem solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A “Results Oriented” mindset coupled with a strong sense of accountability.
Ability to work a set 9 hour shift anytime between 7am – 8pm.
Education and Experience:
High School Degree or equivalent with 4+ years relevant experience - OR - experience in customer service, call center or coordination environment preferred
4 year degree preferred
Ability to read and speak French required.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .