Danaher Corporation Field Service Coordinator - Beckman Coulter - Life Sciences in Indianapolis, Indiana
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Coordinator - Beckman Coulter - Life Science
Beckman Coulter Life Science Field Service Coordinator ensures that critical equipment in hospitals, reference laboratories, pharmaceutical companies, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator, you support the Field Service Organization and Beckman Coulter Life Science Customers. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
Drive efficiency and productivity within the field service organization while delivering an outstanding customer service experience for all customers.
Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
Collaborate with the field service teams to drive revenue growth.
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
Assist with the closure of service jobs, as needed, in order to invoice customers in a timely manner.
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
Adhere to compliance requirements at all times.
The essential requirements of the job include:
High School Degree or equivalent with 4+ years relevant experience - OR - experience in customer service, call center or coordination environment preferred
Exhibit strong leadership capabilities with the aptitude to achieve results within a work team
Highly effective and demonstrated Time Management and Personal Organization.
Familiarity with standard IT Tools (Windows, MS Office).
Knowledge of Oracle is preferable although not required.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include demonstrated professional, conflict management, and persuasion skills.
Must possess strong analytical and problem solving skills
Demonstrated strong attention to detail while multi-tasking to achieve quality timely completions of tasks.
A “Results Oriented” approach coupled with a strong sense of accountability.
Ability to work a set 9 hour shift anytime between 7am – 8pm.
It would be a plus if you also possess:
4 year degree
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .