Danaher Corporation Field Service Coordinator in Indianapolis, Indiana
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Coordinator - Beckman Coulter - Life Science
The Field Service organization ensures that critical equipment in hospitals, reference laboratories, pharmaceutical companies, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator you support the Service Organization and Beckman Coulter Life Science Customers. This includes but is not limited to the following responsibilities:
All the responsibilities we will trust you with:
Drive efficiency and productivity within the field service organization while delivering a best in class customer service experience for all customers.
Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
Assist with the closure of service jobs as needed in order to invoice customers timely.
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
Adhere to compliance requirements at all times.
Requirements and Qualifications for this Role:
Display team leadership capabilities with the aptitude to achieve results within a work team
Highly effective Time Management and Personal Organization.
Familiarity with standard IT Tools (Windows, MS Office).
Knowledge of Oracle is preferable although not required.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include demonstrated professional, conflict management, and persuasion skills.
Must possess strong problem solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A “Results Oriented” mindset coupled with a strong sense of accountability.
Ability to work a set 9 hour shift anytime between 7am – 8pm.
Education and Experience:
High School Degree or equivalent with 4+ years relevant experience - OR - experience in customer service, call center or coordination environment preferred
4 year degree preferred
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.