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Danaher Corporation Senior Manager, Field Service Operations - Hybrid in Indianapolis, Indiana

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health problems.

This position is part of the Field Service organization located in Indianapolis, IN and will be a HYBRID role. The Senior Manager, Field Service Operations is a critical member of the Field Service Operations team, acting as the primary U.S. Field Service Coordination liaison.

In this role, you will have the opportunity to:

  • Partner closely with Area Service Leaders to optimize coordination and support across the geography, improving standard work, associate development, overall process improvement initiatives

  • Be responsible for evaluating and executing on new technologies to maximize on ROI and deliver sustained results for the organization

  • Continuously work to optimize route planning and call assignments to drive service productivity and efficiency and reduce cost per mile

  • Identify and solve complex, operational problems, leveraging the appropriate resources within or outside the functional group, and managing coordination expenses to achieve annual operating profit target including but not limited to overtime, parts and inventory management, etc.

  • Ensure clarity around priorities and facilitate goal-level creation for the broader function ensuring the goals cascade to all workers

  • Work with senior management and other peers for strategy development and execution planning, ability to present programs and KPI’s to senior leadership in a concise manner.

  • Manage deep root-cause programs to create focus, formulate a clear strategy (short and long vision) and maps the assertive steps that will clearly accelerate the organization toward its strategic goals.

The essential requirements of the job include:

  • Bachelor’s degree in engineering, science or relevant medical systems design or other technical field with 7+ years relevant experience, including 4+ years managing people OR Master's degree in engineering, science or relevant medical systems design, chemistry, biochemistry, biology, or other technical field with 7+ years relevant experience including 4+ years managing people

  • Minimum of 3+ years of logistics/coordination experience

  • Exposure to P&L, and budget management experience

  • Advanced skills set in Excel and PowerPoint

  • Must be willing to travel approximately 15% of the time (within US)

It would be a plus if you also possess previous experience in:

  • ServiceMax

  • Oracle

  • Smartsheet

  • Salesforce

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.


When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.