Danaher Corporation Field Service Engineer in Jacksonville, Florida
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
This position is an in-person role based in the greater Jacksonville, Florida area.
The Field Service Engineer will be a clear advocate for the customer and a steward for the company! This position will provide service and support of Pall’s existing customer base. The Engineer also supports sales growth, service growth and customer fulfillment. Field Service Engineers are also responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
Call Set-up and Closure – FSEs are accountable for accurately adding Service Calls into Pall’s Service Management System (SMS). Scheduling visits and closing service calls at the time of completion. These actions drive efficient customer invoicing, relieve inventories of parts used and ultimately contribute to our objective of accurate reporting for business management purposes.
Excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues. Takes charge of customer issues and services as the primary customer contact for issue resolution. Understands customer perception and the associated business impacts. Is commercially capable of resolving customer issues in a rapid fashion
Handling critical issues - ability to identify, own and supervise any issues with an account, according to call procedure, to reach resolution.
Excellent sales ability measured by the attainment of revenue goal by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and supporting sales initiatives through lead generation.
Achieve annual revenue target with anticipated year-over-year growth targets set at beginning of each calendar year.
Able to accurately price and position service offerings and agreements on both existing and new equipment, taking into account typical costs to actively handle profit margin.
Sales Support: Value Selling - make valuable contributions to our service offerings. A FSE must have ability to handle a customer account in its entirety. When accessing an account, determine where we can add more value by offering other services (i.e. rental units, consumables, additional or new equipment leads, service on other instruments, etc.
Bachelors Degree (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3 + years of prior field service experience in related field
Experience in at least one of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory and application
Able to travel at least 50%-80% of the time
Commercial experience, including direct selling of products or services
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or email@example.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.