Danaher Corporation Field Service Engineer - Port Elizabeth/Gqeberha in Johannesburg, South Africa
Work Location: Port Elizabeth / Gqeberha
The position will provide field service and technical support to customers in the diagnostic laboratory environment. This position is responsible for repairing, upgrading, moving and maintaining all analysers operational in the diagnostic laboratory or research environment. This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. Main KPI’s are service effectiveness, administrative compliance and preventative maintenance visit completions.
NATURE AND SCOPE
To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.
Demonstrate accountability for analysers assigned to as preferred engineer.
Possess sound administrative skills to complete all required tasks within the allocated timeframe.
Adhere to all service department policies and procedures.
Promote the company with customers and play an active role in customer retention initiatives.
Possess a sound analytical and technical ability to assess and deal with difficult analyser problems.
Willingness to be part of an active call roster.
Possess sound communication skills to address issues effectively with internal and external customers.
Determine, recommend and implement solutions to customer software and hardware-related requests.
Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
Responsible for escalation support to Field Service Supervisors.
System and Administration
- Adhere to all compliance training schedules and administrative duties related to the field service.
Standards of Conduct
- Fully complies with company guidelines, policies and compliance requirements.
Qualification and Education Required:
Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification / Bio-medical technologist diploma or an equivalent qualification.
Understanding of computer hardware and composition and be computer literate.
Microsoft office competent.
Knowledge of ISO, Quality Management Systems.
Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.
Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.
Be in possession of a valid passport and drivers licenses.
Highly effective teamwork and communication skills: directed at focusing and motivating the teams to success with a demonstrated ability to work with resources.
Effective time management and personal organization.
Must be innovative, customer focused, curious and comfortable with work place complexities.
Knowledge and experience with diagnostic troubleshooting principles will be an advantage.
Knowledge and working experience of interfacing and ICT networking will be an advantage.
Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.