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Danaher Corporation APAC Business Development Data Analyst in Kolkata, India

Job Title: APAC Business Development Data Analyst

Job Location: Gurugram / Home office

Start Date: March 2021

Manager: APAC BDM

POSITION SUMMARY:

APAC Customer Care is a frontline team that ensures our customers success across the region, by delivering a comprehensive set of support services from our Technical Support Centers across the regions to Field Services delivering onsite repair and maintenance for Cepheid systems.

The APAC Data Analyst, reporting to the APAC BDM, is in charge of collecting, organizing and interpreting data to make it useful for specific Business development projects and Customer Care managers. He/She assumes ownership of data from analysis, reporting to presenting to management.

ESSENTIAL JOB RESPONSIBILITIES:

  • Interprets data trends, builds and prepares monthly/weekly reports as required

  • Is adept in creating ad hoc reporting from Salesforce.com and SAP and familiar with the Salesforce report builder, dashboards.

  • Advises on the effectiveness of the data and suggest improvements

  • Removes any potentially corrupted data

  • Identifies key business areas

  • Produces weekly, monthly and on demand reports

  • Collects business needs for new reporting needs

  • Gets alignment of APAC Customer Care team on local and global reporting needs

  • Presents results and analysis to the leadership team at regular intervals

  • Analyzes risk, issues, and opportunities, and takes proactive ownership to resolve reporting issues as they arise

  • Highlight potential obstacles to successful ensure reporting

  • Works cross-functionally across all departments and regions as needed

  • Uses standard project management process, method and tools

  • Applies Danaher best practices and processes

  • Learn, use and deploy appropriate DBS tools to support successful completion of reporting

MINIMUM REQUIREMENTS:

Education or Experience (in years):

Essential:

Bachelor’s degree with 0-2 years of related work experience.

Preferred:

  • Bachelor’s degree in business intelligence or Data analyst work experience, especially in customer service. 3-5 years’ experience preferred.

Knowledge and skills:

  • Analytical – Interprets data able to identify trends

  • Communication – Communicates effectively at team and project level.

  • Adaptability – Embraces and adapts to change and demonstrates a willingness to learn. Willingness to accept flexible work schedule according to the needs of the organization.

  • Team spirit – Strong collaborations skills, able to achieve success by teamwork

  • Continuous improvement - Builds an environment of continuous improvement, drives effective change.

  • Customer Orientation – Demonstrates a keen understanding of various customers’ needs.

  • Global/Business Perspective – Understanding issues relevant to organization on a global scale.

  • Business intelligence – Skilled at data aggregation, trend analysis, dashboard management and reporting tools (Analytics)

Other:

  • Travel – On demand, this may vary according to organization needs.

  • Languages – Fluent in English. Another language appreciated.

  • Computer Skills –

  • Proficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, etc.), e-mail, web browsers and spreadsheet software.

  • Demonstratable ability to quickly develop expertise in data reporting from ERP and CRM systems. Experience with SAP and Salesforce.com essential. Use of Analytics tools such as Salesforce Einstein and BI tools desirable.

  • Understands the concepts of relational databases, may be familiar with query tools such as SQL or SOQL

  • Is familiar with bulk data correction and data upload techniques

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Operating Company: Cepheid

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