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Danaher Corporation Field Service Engineer-Chhattisgarh in Kolkata, India

We are currently hiring a Field Service Engineer to join our team in Raipur (Chhattisgarh).

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Radiometer’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Radiometer equipment at customer sites.

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.

Primary Responsibilities:

  • Attend breakdown calls in the region

  • Raise request for parts and close transaction under Warranty, or Chargeable

  • Completing Installation of equipment’s on site

  • Completing Preventive Maintenance as per schedule

  • Promotion of Service Contract & consumables

  • Demonstration of products to customers

  • Imparts training to the customer

  • Update service report in CRM

  • Identifying potential parts requirement and get quote submitted and collect Purchase Order

  • Identifying potential equipment requirements and generate Service Leads for sales team

Key Competencies

  • Ability to work well independently and exercise appropriate judgment under general direction.

  • Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.

  • Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner.

  • Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.

  • Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving

  • Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Knowledge, Skills

  • Education – Diploma / Engineering in any stream. Biomedical Is preferred.

  • 3+ years of field Service role.

  • Should be familiar with Local language

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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