Job Information
Danaher Corporation Collections Team Lead (North America) in Kuala Lumpur, Malaysia
Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
Discover how our diverse, talented people are leading the way in harnessing collective power of science, perspectives and passion to partner with our customers to solve their most critical challenges – and how you can play your part in our world-class team as a Team Lead.
We are seeking an experienced and dynamic Collections Team Lead to oversee and guide our collections team. In this leadership role, you will be responsible for managing daily collections operations, driving team performance, and ensuring the effective recovery of outstanding receivables. You will act as a key liaison between your team and senior management, implementing strategies to enhance collections processes and achieve departmental goals. This role supports North America time zone and working days.
This position is part of the Order to Cash Department, Pall Center for Financial Services (CFS) and will be in Petaling Jaya, Malaysia.
In this role, you will have the opportunity to:
Team Leadership: Supervise and motivate a team of collections specialists. Set performance goals, conduct regular performance reviews, and provide coaching and development to enhance team skills and productivity.
Operations Management: Oversee day-to-day collections activities, including account management, payment negotiations, and dispute resolution. Ensure adherence to company policies and industry regulations.
Strategy Implementation: Develop and implement effective collections strategies and processes to improve recovery rates and reduce overdue accounts. Monitor key performance indicators (KPIs) and adjust strategies as needed.
Reporting and Analysis: Prepare and present reports on team performance, collection activities, and account statuses. Analyze data to identify trends and areas for improvement, and make recommendations to senior management.
Process Improvement: Identify opportunities for operational efficiencies and process enhancements. Lead initiatives to streamline workflows, implement new tools or technologies, and enhance overall collections effectiveness.
Customer Interaction: Handle escalated customer interactions and complex cases, providing high-level support and resolution. Maintain positive relationships with key clients and stakeholders.
Training and Development: Design and deliver training programs for new hires and existing team members. Ensure that the team is well-versed in best practices, compliance requirements, and customer service excellence.
Collaboration: Work closely with other departments, such as Sales and Finance, to address account issues, align on strategies, and ensure a cohesive approach to collections and customer management.
The essential requirements of the job include:
Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Relevant certifications are a plus.
Experience: 5+ years of experience in collections or a related financial role, with a proven track record in managing teams and driving collections performance.
Skills:
Strong leadership and people management skills.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Operating knowledge of ERP system – Oracle. Preferred but not mandatory
Advanced analytical and problem-solving abilities.
Attributes:
Highly organized with a keen attention to detail.
Ability to work under pressure and manage multiple priorities.
Proactive and results-driven with a focus on continuous improvement.
Working shift: *This is in line with your appointment role to support the US team.
Daylight Saving - from 8.00pm to 5.00am or 11.00pm to 8.00am MYT
Non-Daylight Saving – from 9.00pm to 6.00am or 12.00am to 9.00am MYT
Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.