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Danaher Corporation Team Leader - Collections (O2C) in Kuala Lumpur, Malaysia

We are looking for experienced candidates in Accounts Receivables / Collections, with good foundation in stakeholder management, critical thinking & problem solving. Customer service / frontline experience is an added advantage. This role supports North America time zone and working days.

Job Description

  • To manage O2C / Accounts Receivable / Collections Process, which includes:

  • Manage collections of assigned portfolio via executing collections’ strategies.

  • Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations.

  • Manage daily inbound calls from stakeholders to address queries.

  • Manage daily order releases and partnering with Credit team.

  • Stakeholder engagement with Sales & Customer Service in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.

  • Perform reconciliation of customer’s accounts, and timely clearance of Unapplied Cash & Credit Memos.

  • Prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.

  • Prepare Legal Packets for Litigation & Bankruptcy customers.

  • To manage a team of direct reports (approx 3 to 6) and people leader tasks:

  • Accountable & responsible over collectors assigned portfolio.

  • Manage direct reports via regular cadences and account reviews.

  • Provide guidance to collectors in driving collection & long-term resolution.

  • Review Team Forecast submission and mitigate collections shortfall.

  • Stakeholder Engagement including Management level – manage escalations & drive positive relationships.

  • Manage reporting requirements and timely submissions.

  • Conduct performance reviews of direct reports & people management.

  • Onboarding New Hires, induction & training to ensure adoption to O2C processes.

  • Support Team Manager in team building, decision making, knowledge management and process improvement activities.

  • Support Team Manager on deliverables & act as back up during absence.

  • Support Control & Compliance policy implementation & SOX requirements.

  • Handle special & ad hoc projects as assigned.

  • Support team members according to back up plan and on ad hoc basis if required.

  • Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up to date.

  • Job function listed is not exhaustive and can include other responsibilities as assigned.

Process Improvements

  • Proactively identify improvement opportunities to maintain and improve the processes & deliverables.

  • Coordinate with stakeholders to identify root causes and work on counter measures.

  • Display discipline & logic, and utilizes Problem Solving tools to address root causes.

  • Allocates appropriate resources to solve problems based on urgency and impact.

  • Works with Leaders to create plans and measure goals, appropriately challenges self and team to achieve results that have impact.

Innovate

  • Able to work independently, systematically and coordinate among team members.

  • Strong analytical skills with a high attention to detail and hands-on mentality.

  • Be a good team player, able to contribute & assist colleagues when necessary.

  • Have ability to cope with internal and external pressure, with challenging deadlines.

  • Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).

  • Contributes opinions to the discussions and encourages others to participate in brainstorming sessions.

  • Execute on deliverables, while showing agility to adapt to changing environment.

Requirements

  • Candidate to possess Diploma / Degree preferably in Finance/ Accounting / Business.

  • More than 5 years of working experience in the related field.

  • Well verse in O2C or Collections process and procedure.

  • Customer service / frontline experience is an added advantage.

  • Experience in leading a team (people management), is an added advantage.

  • Operating knowledge of ERP system – Oracle.

  • Good command in English, written & verbal.

  • Strong working knowledge in Microsoft Office, particularly Excel and PowerPoint.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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