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Danaher Corporation Field Technical Service in Landmark East, Hong Kong

  • Ensure professional repairs for Molecular Devices and third party instruments with effective and efficient work practices and planning.

  • Installation of Molecular Devices automated workflow systems and complex field upgrades.

  • Have a positive attitude to servicing equipment where no formal training has been provided but is within the individuals’ skill level and understanding of customer application needs.

  • Ensure minimum customer response time and customer downtime.

  • Provide input to Technical Support to improve product reliability and feed back to the Product Support team and Field Service.

  • Follow standard work and standard service processes. Handling and timely submission of Servicemax reports, expenses, spares parts management and other service documentation.

  • Assist Product Support to deliver Field Service Engineer training (as Train the Trainer) to develop the skills and knowledge of other Field Service Engineers.

  • Provide second level technical support to Field Service Engineers when customer problems (both technical and application based) have reached an appropriate escalation point.

  • Assist sales and application scientists to ensure successful instrument demonstration.

  • Promote the sale of service plans and trade-ins for out of warranty cases.

  • Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers.

  • About 25-50% travel time for customer care.

  • Provide support in Hong Kong primarily, but also support Macao and the rest of APAC.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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