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Job Information

Danaher Corporation Senior Field Service Engineer in Landmark East, Hong Kong

Job Description

  • Delivery quality service to meet with internal KPI requirements

  • Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities

  • Attend urgent service calls to maintain the operation of critical accounts at off-hours

  • Prepare and submit field service reports, expense report, on-duty reports, and various service related reports Inform service admin of the daily service calls and task arrangements for effective manpower management

  • Manage on-hand inventories at a cost efficient level

  • Monitor and track the on-hand inventory to achieve zero discrepancy Sell service contracts, parts and PM kits

  • Use and maintain the tools and equipment according to quality requirements

  • Follow the quality and safety requirements while performing service tasks Work with coworkers as an efficient team

  • Support other engineers in a proactive manner Handle escalated service calls and gather necessary resources and support to tackle it

  • Provide service support to activities and events organized by inter-departmental parties

  • Conduct service training on responsible product lines

  • Support new and/or additional product lines to cope with the development of the company Improve technical know-how and skill level in a proactive and continual way

  • Respond and reply to customer enquiry

Education - Degree or equivalent in Electronic EngineeringExperience – At least 2 years experience in the same capacity in an international organizationRequired Skill – Ability to prioritize service calls and tasks, report and solicit support on hard cases and effectively communicate with team members or customers cross functionally when handling enquiries. Demonstrate strong product knowledge and ultimately knowledge of the company’s organization and systems. Fluent in English, Cantonese and Mandarin.Preferred Skills - Research, evaluate and recommend new products or equipment upgrades that will meet customer needs. Provide guidance and monitor the less experienced; check the quality of their work, handle conflicts and problems and help them resolve their problems.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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