Danaher Corporation Field Service Engineer in Lane Cove, Australia
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. To find out more, please visit https://www.beckman.com/
Title: Field Service Engineer, Beckman Coulter Life Sciences
Field Service Engineer plays a key role in a ddressing customer’s concern with urgency and respect to ensure delivery of high-quality service. Provide primary field service support and technical support to fellow distributor service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service revenue and reducing service costs. Ability to manage small scale installation projects and communicate effectively with team members across shift and application specialist to provide customer centric service support.
Delivery quality service to meet with internal KPI requirements
Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
Attend urgent service calls to maintain the operation of critical accounts during office and after office hours
Prepare and submit field service reports, expense report, on-duty reports, and various service related reports
Inform service admin of the daily service calls and task arrangements for effective manpower management
Manage on-hand inventories at a cost efficient level
Monitor and track the on-hand inventory to achieve zero discrepancy
Sell service contracts, parts and PM kits
Use and maintain the tools and equipment according to quality requirements
Follow the quality and safety requirements while performing service tasks
Work with coworkers as an efficient team
Support other engineers in a proactive manner
Handle escalated service calls and gather necessary resources and support to tackle it
Provide service support to activities and events organized by inter-departmental parties
Support new and/or additional product lines to cope with the development of the company
Improve technical know-how and skill level in a proactive and continual way
Respond and reply to customer enquiry
Degree or equivalent in Engineering
At least 2 years experience in the same capacity in an international organization
- Required Skill
Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries.
- Preferred Skills
Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
As a Fortune 150 science and technology innovator, Danaher and its more than 20 operating companies share a relentless drive to improve on past success. That never-ending cycle of innovation has helped us beat the S&P 500 by more than 5,000% over the last 25 years. And as the functional team that supports our operating companies and the more than 59,000 people across Danaher’s global enterprise, Danaher Corporate sees innovation and continuous improvement as core to the work we do every day.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. To find out more, please visit https://www.danaher.com/
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .