Danaher Corporation Service Team Leader in Leerdam, Netherlands
Videojet Technologies is the leading provider of product identification solutions in a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. We are committed to helping customers deliver their operational objectives, and place them at the core of everything we do. As the global coding and marking leader, Videojet has more than 325,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labellers.
Our core values
We empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start we have developed a robust onboarding plan to help you ramp up successfully. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates an advantage in the markets we serve. And we would love to have you join us!
The Service Team leader for The Netherlands is a unique opportunity!
You will be responsible for providing strong leadership to a team of Field Service Engineers, as well as developing a culture of exceeding customer expectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues.
The successful candidate will be a natural people leader, able to drive high-performance for our customers. You will deliver continuous improvement in our processes and bring the performance of the Field service team on a high level. Your inclination is to achieve results quickly, strengthen the team and deliver profitability.
Your responsibilities include:
People and performance of the field service team
Handle cases and coordinate solutions for critical issues with customers, sales and project management
Sustaining Standard work in our data systems and in field performance
Creating safe working environment for the field team
Constantly work to build the best team, through use of all available Company tools and effective resourcing of talent
Support initiatives for service growth like lead programs
Ensure the right skillset of the team members
We are looking for a professional who is:
Proactive and tactical problem solver who first understands customers and associate needs and is then keen to coach to a solution and test new insights
Able to drive and run projects guided and supported by the NL Service Manager
Team Player – relationship savvy people who intentionally make connections with both colleagues and with external contacts.
Leadership - create commitment and trust through strong work ethic and customer focus
Excellent listening skills and ability to understand and interpret needs of the team for improving performance of the individuals and the team.
Your Education and/or Background Experience will include:
Experienced in a people leader role is preferred
Technical background and experience in field service
Fluency in Dutch and English is essential
To be part of dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and collaboration is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.
You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.