Danaher Jobs

ESSENTIAL JOB RESPONSIBILITIES:

• Process customer orders in compliance with company policies and standard operating procedures demonstrating excellent data entry skills to quickly and accurately review, input data and monitor EDI and digital order processing. Assist with EDI and digital platforms issues

• Process customer orders in compliance with company policies and standard operating procedures

• Demonstrate excellent data entry skills to quickly and accurately review and input data

• Ensure pricing are updated correctly in the ERP

• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric

• Ensure timely capturing and resolution of customer complaints and partner with the Quality Representative to champion root cause analysis and drive corrective actions to ensure a reduction in recurring issues resulting in complaints

• Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable

• Ensure timely and accurate processing of credit notes according set KPI’s

• Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction

• Team up with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction

• Ensure compliance with local regulations, internal policies, quality procedures and Sarbanes-Oxley Act (SOX). Take the lead in audits as required

• Handle customer calls ensuring high level of service to customers.

• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

• Utilise Problem Solving to drive to root cause and implement countermeasures

• Manage incoming correspondence and re-direct if needed to the departments/persons in charge

• Provide back-up support to EMEA CS team members as needed.

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education or Experience (in years):

• High school degree (or equivalent experience) with minimum 2-3 years of relevant work experience in a fast-paced Order Management role

• Experience with ERP systems such as SAP and CRM systems such as SFDC

• Experience of MS Office products including advanced knowledge of Excel preferred

• Experience of EDI preferred

Knowledge and skills:

• Demonstrate excellent data entry skills to quickly and accurately review and input data

• Strong written and verbal communication skills

• Fluent in French and English, German would be a plus

• High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

• Strong focus on driving customer satisfaction

• Good problem solving and analytical skills.

• Demonstrating good judgment and initiative

• Self-motivated, confident, reliable, and able to plan and follow up on outstanding issues

• Able to operate in a fast-paced environment

• Should be an outgoing, positive, team player

• Strong sense of accountability

Other:

• Travel: maximum 10% - regional and some international travel may be required

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.