Danaher Corporation Customer Support Specialist OEM part-time m/f/d (Fixed term Contract) in Limburg, Germany
Role: Customer support specialist part-time m/f/dLocation: Limburg and der Lahn
This is a 2 year contract for 20 hours per week
Your challenge challenge as Customer Service specialist:
After a robust training on our devices and or our OEM customer service organization they will be part of our customer support team. They will support our customers, service teams and sales organization. They demonstrate passion towards the Customer Service function and take pride in their contribution to the business. The successful candidate should be a Collaborative teammate able to work in a fast pace environment.
As a Customer Support Specialist, you will:
Lead the scheduling and Coordination of Field Service Engineers
Quoting via Telephone and Mail
Invoice Queries & Credit Notes
Sales Order Entry for Supplies/Parts and Accessories
Critical Success Factors for the Ideal Candidate Profile are:
A flexible and creative professional style with a knack for building relationships, influencing others
Proactive and strategic problem solver who can support and lead others to deliver the best solutions for customers
Customer and service oriented, as well as a great teammate who seeks feedback to continuously improve programs
Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences
Outstanding communication skills as well as being able to multi-task and work well in a fast-paced environment
+2 years of professional experience, ideally within a Customer Support Department
Business fluent German language
Bachelor of Business Administration or Industrial Clerk qualifications
Additional language skills
Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.
It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.
You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
This is us
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products' safety. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organisation that promotes both diversity and inclusion through the full organisation, team-cantered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.
Our core values
We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe in setting all new hires up for success through our robust onboarding programme. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately builds a competitive advantage in the markets we serve. And we would love to have you on this journey with us!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .