Danaher Corporation Customer Service Coordinator in Little Chalfont, United Kingdom
Customer Service Coordinator
Little Chalfont, UK
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Customer Service Coordinator to work with our expert Customer Service/Order Management team. Do you have a passion for CUSTOMER SERVICE/ORDER MANAGEMENT? Then we would love to hear from you.
What you’ll do
We are seeking a Customer Care Coordinator to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to resolution and order entry, and you’ll deliver increased customer satisfaction through exceptional customer care.
• Build close relationships with customers and commercial partners and respond To queries in a timely and professional manner.
• Accurately process order entries to deliver to customer expectations.
• Proactively handle backlogs, replacements, and free of charge shipments.
• Follow shipment and installation to ensure revenue collection occurs on time.
• Communicate with appropriate individuals throughout
Who you are
Possess excellent communication and customer service skills
Highly organized and able to prioritize workload
Problem solver who takes initiative and has a strong attention to detail
Have previous client and customer service experience
Thrive in a busy customer service environment
Flexible and collaborative team member
Fluent in English (written and verbal) - an additional European language is an advantage
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website (https://jobs.danaher.com/global/en/cytiva) , Instagram channel (https://www.instagram.com/cytiva/) and LinkedIn page (https://www.linkedin.com/company/cytiva/) !
Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
An additional European language is an advantage
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .