Danaher Corporation New Product Introduction System Specialist in Lodi, California
POSITION SUMMARY:Customer Care New Product Introduction (NPI) is a team within Global Customer Care Enablement team at Cepheid. The primary mission of this team is to interface across our organizations to help drive support & service activities ranging from establishing processes, technical leadership for support of new product roll-outs in the field.The successful candidate is primarily responsible in taking ownership of new products through successful and sustained project launches. They serve as a point of contact within the Customer Care teams for all new product launches. Turning voice of customer into customer realities, they will get to work across all functions of the organization to drive support & service for new product releases globally.
Essential Job Responsibilitie:
As part of the NPI team, lead customer enablement and implementation activities on Cepheid HW product portfolio projects including design reviews, Launch Excellence and launch activities.
Manages Customer Care Core teams and partners with regional and internal teams to ensure customer support readiness for product launch
Actively participates in the product development cycle, providing product and process DFS (Design for Service) input into product development core teams to enhance serviceability and productivity for ongoing new programs.
Develop and manage Service & Support plans and deliverables through various phases of development projects including post launch monitoring and partnering with HW engineering and Quality teams.
Follow technical issues with products to sustain support strategies and amend when necessary
Utilize Danaher Business Systems (DBS) tools like VPM, PSP, Daily management and Gemba to ensure project deliverables are visible and are met.
Identify and recommend appropriate changes to processes or features to facilitate improvements in the product for future offerings
Responsible for providing organized view of tasks and projects within the teams
Functions as a liaison with the design teams (Software & Hardware) to help create design that can be serviced with world-class quality
Proactively evaluate and challenge designs for serviceability.
Provides feedback to management regarding product usability, reliability, and serviceability.
Create process workflows with a cross-functional team for new products using visual project management tools
Successfully partner with Product & Program Management teams to help advocate customer needs.
Monitors key performance indicators for the activities within NPI
Provides monthly status reporting of all projects within the NPI team.
Bachelor’s degree in related field, with 5+ years of related work experience (in Life Science or Clinical Laboratory Science) OR Master’s degree in field with 3+ years of related work experience
Experience with Cepheid SW or similar medical devices
Strong technical skills in troubleshooting products
Experience in an ISO 13485, ISO 9001, or medical device manufacturing environment a plus.
3 years and above relevant experience in supporting new product launches
Knowledge, Skills, and Abilities:
Ability to manage multiple priorities in fast-paced environment.
Prior experience in medical device or other highly regulated industry is preferred.
Excellent Project Management skills.
Excellent knowledge of 21 CFR part 820 and ISO 13485
Functional knowledge of Salesforce CRM and SAP
Proven ability to manage multiple priorities effectively, and the ability to identify and recommend best courses of action from several alternatives
Intermediate to advanced knowledge and application of commercial computer application packages (Windows, MS Office, learning development platforms, mobility applications, etc.)
Thrives in a dynamic, fast-paced, and constantly changing environment
Self-motivated, self-governing, organized, and with strong attention to detail
Ability to perform responsibilities as stated with minimal supervision
Ability to create and contribute to a positive and collaborative working environment
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or email@example.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid