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Danaher Corporation Business Support Manager (m/f/d) in London, United Kingdom

Be part of something altogether life-changing.

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are looking for a Business Support Manager (m/f/d) to work with our expert Customer Applications Support and Process Tech Support Teams of 12 employees across EMEA. Do you have a passion for supporting our customers? Then we would love to hear from you.

What you’ll do

  • Lead two Business Support teams delivering support activities and services within region EMEA and in alignment with Cytiva business goals.

  • Teams consist of individual specialists delivering high quality pre- and post-sales support for large scale Column Packing, UNICORN Software, Oligosynthesis, Cell Culturing and large scale Chromatography, Filtration and Upstream matters. They help sales achieving sales targets and customer satisfaction with purchased products. The support comprises of but is not limited to technical discussions, demonstrations, consulting, customer training or customized seminars on site, verification of equipment and troubleshooting.

  • Improve working routines for the designated support areas appropriate to the BioProcess business goals and in line with the business strategy

  • Interface closely with the local Account Managers and work closely with the European Fast Trak Team and Scientific Support Team, share knowledge and expertise.

Who you are

  • Educated in Life Sciences with University level, MBA or equivalent

  • Several years consulting or sales experience with building customer relationships as well as technical knowledge.

  • Knowledgeable in chromatography, filtration, biotechnology

  • Team player with ability to motivate, coach and develop people

  • Effective in communication and presentation skills

  • Goal oriented

  • Fluent in English and at least one other European language

  • Experienced in leadership and management

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .