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Danaher Corporation Field Service Engineer in London, United Kingdom

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing ground breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Want to start a career in Field Service or progress your career ?

Join Leica Microsystems in our commitment for brilliant solutions and insight..

Field Service Engineer - London / Home Counties

This field based role reports to the UK Service Manager, our Field Service Engineers provide all aspects of service support and is the main face of the company to our customers. You will need to be located London or surrounding home counties in order to efficiently cover your territory, providing field support to our customers including, maintenance servicing, repair and installation of Electron Microscopy Sample preparation and Microscopy instruments supplied by Leica Microsystems. Some potential for European travel in the Northern Europe.

YOUR RESPONSIBILITIES

  • You will perform breakdown repairs, maintenance and installations at customers' sites.

  • Respond to customer support calls within an assigned territory, with travel to other regions as and when required.

  • Become technically proficient in the support of our wide range of Leica’s Electron Microscopy devices therefore providing best in class support to our customer base.

  • Complete all administrative operations within the target timelines providing detailed service reports for all service activities.

  • Being the face of Leica to our customers you must efficiently deliver our service to minimize customer downtime and costs whilst taking ownership of all assigned, unscheduled, customer maintenance visits, scheduling and delivering them within the customers’ expectations.

It’s a key part of the role to build relationships with customers by fostering a positive and professional attitude to exceed their expectations

Additional Responsibility’s

  • Support our approved third-party suppliers to ensure smooth operation and integration of their equipment with ours.

  • Manage tools and test equipment inventory, ensure that diagnostic tools and kept calibrated and in full working order.

OUR EXPECTATIONS

  • Ideally qualified to HNC level in Engineering (mechatronics, electronics etc) or equivalent experience accepted.

  • Knowledge of pressure/vacuum and Microscopy an advantage but not essential ( Full training provided )

  • Full Clean Driving licence.

  • Ability to demonstrate good overall engineering skills in Mechanics / Electronics and IT .

  • Fluency in English, excellent communication skills a must, both with customers and internally within the team.

  • The ability to work independently and part of a team essential.

  • Be engaged in personal growth with a good sense of self awareness.

  • Be flexible and able to travel when required.

  • Commercially aware around identifying business opportunities driving growth within the business.

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When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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