Danaher Corporation Customer Service in London, Ontario
About the Customer Service Support Role:
This role will be responsible for ensuring that the aftermarket and service needs of our customers, reps and potential customers are met in a professional and timely fashion!
Provide problem identification, diagnosis and resolution information to both internal and external customers
Advise and validate proposed service solutions/plans
Ability to exercise judgment in situations needing escalation to another level
Attain a strong working knowledge and thorough understanding of all VIQUA products in order to assist customers
Provide efficient and courteous customer service at all levels
Assess the potential for sales or additional goods/services, service contracts, etc., and makes recommendations for further development
Pursue continuous improvement initiatives
Collaborate closely internally with Technical Support Centre (TAC)/ Regional Sales Manager(s)/Engineering and QA to resolve technical issues
Achieve outstanding ‘Customer Care’ services by investigation and responding to external and internal enquiries or issues in a timely manner to prevent long term problems
Construct plans to deal with customer grievances
Are you qualified?
2-3 years’ experience taking care of technical issues in a customer service setting required
Familiarity with and understanding of electrical, electronic, and mechanical systems required
Proven ability to work well on a team, and independently required
Excellent written and verbal communication skills across levels and cultures required
Fluent in both French and English (verbal and written) preferred
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.