Danaher Corporation Manager Regional Field Service - Pathology Imaging - Remote - West Coast Territory (requires residency on the West Coast or willingness to relocate) in Los Angeles, California
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Regional Field Service Manager for Leica Biosystems is responsible for the daily management of their assigned regional team.
The Regional Field Service Manager will have formal management responsibilities for a defined team of Field Service Engineers. The Manager models outstanding customer service through strong communication and collaboration skills both internally and with our customers. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with service coordination, applications and sales to retain base business while concurrently growing the business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications and installations while delivering services on time.
This position is part of the Field Service Team located in the Western US and will be remote in field. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Field Service Team and report to the Director, Field Service . If you thrive in a fast-paced, high-performance role and want to work to build a world-class field service organization—read on.
In this role, you will be responsible for:
Customer Satisfaction! Is a clear advocate for the customer. Experience with leading service calls, installations, and resolving high-pressure customer issues, including product performance issues escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first-time fix”.
Strong communication and listening skills with excellent follow-up skills to ensure we exceed customer expectations and close all outstanding issues. Understands customer perception and the associated business impacts and is commercially capable of resolving customer issues in a rapid fashion.
People Management & Leadership. Creates a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via associate development and by retaining and recruiting the best talent.
Leads by example to develop a robust continuous improvement culture. Develops and drives accountability around daily management and monthly KPI’s.
Ensures all processes are documented and improved via the use of kaizen (VSM, TPI, etc.). Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements. Partners with cross-functional internal stakeholders.
The essential requirements of the job include:
Bachelor’s degree with 9+ years’ field service experience
Minimum of 3 years’ experience in a customer facing role
Valid driver’s license and clean driving record for last 3 years
Travel: 70-90%. Frequent overnight travel, often with short notice
It would be a plus if you also possess previous experience in:
Occasional international travel may be required
Previous experience with the Leica Biosystems (LBS) digital pathology platform and/or 3rd parties digital pathology platforms
Supervisory management experience
Troubleshooting and repair experience on medical laboratory instruments
Office efficiency Time management, prioritization & escalations
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home but must be located geographically within the Western assigned region. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
The salary range for this role is $115,000 - $145,000 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.