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Danaher Corporation Customer Service Rep II/III in Loveland, Colorado

Danaher Company Description
INSIGHTS FOR EXPERTS * * * *OTT HydroMetdelivers valuable insights for experts in water and weather applications. Proudly formed from seven strong brands: OTT, Lufft, Kipp & Zonen, SUTRON, ADCON, HYDROLAB® and MeteoStar, OTT HydroMet offers the combined strength and expertise of leaders in the water quality, quantity, surface weather, solar radiation measurement and telemetry fields with over 500 years of combined experience.

OTT HydroMet, as part of the Environmental and Applied Sciences segment, is a proud Danaher company.

OTT HydroMetis an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

POSITION SUMMARY: * The primary role of this position is providing quality service and support to all Internal and External Customers, both inside and outside the United States. The Customer Service Representative III (CSR III) serves as the point of contact to their customers, providing accurate and prompt service and support. Customer Service Representative III’s are responsible for completing assignments from the field, including generating quotes, turning quotes to orders, assist in solving technical problems, provide assistance to others when necessary, train others in the department, and serve as back up to others within the department when needed, including manger or supervisor. Acts as a subject matter expert for Customer Support teams. Customer Service Representative III’s are expected to handle all aspects of a customer’s order requirement. * * *ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide prompt, accurate answers to internal and external customers through telephone, online and email * Able to enter all complexity of customer orders into Hach’s order entry system * Able to assist with requests of all level and complexity; pricing, shipping, product availability, terms and conditions, stock information, SDS sheets, etc. * Subject matter expert on all of Customer Support business systems and procedures; quotes, returns, complaints, customer information changes, credits, returns, etc. * Handle customer complaints, problems, and returns * Proactively follow up with customers and Distributors on quotes to convert to order * Acts as subject matter expert for other CSRs * Assists CSR I & II’s in resolving issues * Act as a liaison with Customer Support, Service, and other departments * Assist in the development, Implementation, and monitoring of team KPI’s to meet core company objectives * Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions * Identify sales opportunities and offer appropriate up-sell and cross-sell opportunities to the customers * Identify and enter sales leads * Possess the ability and the daily discipline necessary to focus on key functions and activities * Provide mentorship and exhibit “role model’ behaviors for CSR I’s and CSR IIs * Provide back up for managers and supervisors * Ensure long term customer relationships by utilizing professional customer service skills * Complete Customer Support certifications * Additional tasks and projects as assigned. CRITICAL COMPETENCIES AND LEADERSHIP ANCHORS: * Ability to identify and utilize resources and display strong ownership skills (Charts the Course) * Ability to accomplish multiple goals and projects delivering expected results (Charts the Course) * Ability to quickly assess new situations, prioritize critical tasks, and develop objectives towards resolution (Charts the Course) * Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance. (Builds People, Teams & Organizations) * Leverages strengths of other associates (Builds People, Teams & Organizations)- * Is committed to excellence and understands how daily work impacts the customer (Drive innovation & Growth) * Dedicated to exceeding the expectations of both internal and external customers (Drive innovation & Growth) * Demonstrates the ability to generate new ideas and improvement opportunities through customer feedback, VOC (Drive innovation & Growth) * Communicates and collaborates openly and clearly with coworkers and supervisor. Invites feedback to improve (Drive innovation & Growth)

* Preferred aptitude for working in Environmental Science, Biology, Chemistry, or related field * One to two years' experience in customer service, contact center or phone experience preferred * Advanced order entry knowledge, order management and customer support * Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.) * Ability to resolve customer complaints/problems and provide follow up to customers and supervisor * Must have the ability to make sound customer related decisions and respond quickly to customer needs * Knowledge of sales, exporting and shipping * Demonstrated computer proficiency. Experience with MS Office, Salesforce and Oracle preferred * Cisco, Upstream and Windows 7 OS software experience preferred * High School Diploma required. Post-secondary education preferred. *PHYSICAL DEMANDS: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee isoccasionallyrequired to reach with hands and arms. The employee isconstantlyrequired to sit. The employee mayoccasionallysquat, turn/twist, or reach. The employee isconstantlyusing hands to finger, handle, feel or operate objects, and computer keyboards. The employee isoccasionallyrequired to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.

The employee mustoccasionallylift, carry, push or pull up to20 pounds.

Specific vision abilitiesrequiredby this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * * *WORK ENVIRONMENT: *Office environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels.

/The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation./

*PRE-EMPLOYMENT TESTING: * External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.

OTT HydroMetis an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Organization: OTT
Job Function: Customer Support
Primary Location: North America-North America-United States-CO-Loveland
Schedule: Full-time
Req ID: OTT000078