Danaher Corporation Manager, Field Service Dispatch (North America) in Loveland, Colorado
About the Manager, Field Service Dispatch (North America) role:
The primary responsibility of this position is the management of the Field Service Dispatch Coordinator team. In this role, you are responsible for hiring, training, directing, and evaluating Dispatch Coordinators in the efficient and timely execution of Service commitments to Hach customers, and ensuring accuracy with service inventory and transactions.
Development and management of departmental budget and Key Performance Indicator (KPI) targets
Work with Sr. Manager, NA Field Service Dispatch and Supply Chain to develop and deliver to strategic goals
Handle dispatch team by establishing and delivering to annual goals, hiring and training new associates, coaching and mentoring, and monitoring/appraising individual performance
Leadership of all aspects of the Performance for Growth (P4G) and Development for Growth (D4G) process
Collaborate cross-functionally and with Field Service Managers to resolve critical issues, drive improvements, and deliver on assigned initiatives
Organizational level, problem-solving leadership for KPI and/or PD level misses
Ability to multi-task and adapt to a fast-paced changing environment
Provide direction and delegation authority to assigned Service staff
What makes this opportunity exciting?
Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.
You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
Full benefits including medical, dental, vision, 401(k) matching all on day one
Are you qualified?
Bachelor's degree or equivalent experience preferred
1+ year of experience in management or leadership preferred
Demonstrated working knowledge of Microsoft Office
Oracle and ServiceMax knowledge a plus
Demonstrated customer service experience
Strong MS Excel skills with the ability to analyze relevant data for problem-solving and decision making
The salary range for this role is $65,000 - 70,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .