Danaher Corporation Supervisor, International Customer Service in Loveland, Colorado
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
This position will supervise 10 Customer Service Representatives (CSR) who process orders for international business, as well provide support to our international distributors and customers. Play an integral role in developing our CSRs, managing order entry, and driving quality opportunistic sales! Drive for team engagement and professional improvements by assisting the Customer Service Manager in achieving team targets and critical metrics. You will resolve customer complaints and collaborate with management on staffing, performance, training, and development. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) starting Day 1!
Manage team performance, and perform people leader functions including hiring, training, and performance reviews. Coach and mentor team members
Provide back up to the Manager when needed. Drives efficiency, quality and opportunistic sales by guiding and supervising the team for adherence to current process and goals
Lead problem solving efforts proactively within assigned teams to address gaps in performance
Seek opportunities for continuous improvement within area of responsibility and follow DBS standard work
Build and drive promotional programs, and develop cross-sell/up-sell skills of team
Ensure that all programs and processes adhere to established SOPs and guidelines
Are you qualified?
3+ years working in a customer service environment, demonstrating dynamic responsibilities; Bachelor's degree ideal
5+ years demonstrated ability with international business with supervisory/leadership experience preferred
Proven track record and proficiency with order entry and management processes, with personal knowledge of the key contacts throughout the life of an order
Solid understanding of Order Management systems (Oracle, SFDC, Noetix, Cisco, ADP, contact center, etc.)
The salary range for this role is $70,000- $75,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado.
This range may be modified in the future. This job is also eligible for bonus pay.
Bachelor’s degree required
3+ years customer service e xperience, demonstrating progressive respons i bilities
Experience with international business is preferred
Supervis ory o r leadership experience is pref e r red
Proven ability and proficiency with order entry and management processes , with personal knowledge of the key contac ts throughout the life of an order
Ability to answer advanced questio ns relating to customer service
Demonstrated organizati onal and time management skills
Strong working knowledge of Order Management systems ( Oracle, SFDC, Noetix , Cisco, ADP, contact center , etc. )
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.