Danaher Corporation Supervisor, U.S. Customer Service in Loveland, Colorado
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
This position will supervise departmental functions and associates to provide world class support and service, ensuring long-term customer relationships. Play an integral role in developing our Customer Service Representatives, managing US order entry, and driving quality opportunistic sales! Drive for team engagement and professional improvements by assisting the Customer Support Manager in achieving team targets and critical metrics. You will resolve customer complaints and collaborate with management on staffing, performance, training, and development. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) starting Day 1!
Manage team performance, and perform people leader functions including hiring, training, and performance reviews. Coach and mentor team members
Provide back up to the Manager when needed. Drives efficiency, quality and opportunistic sales by guiding and supervising the team for adherence to current process and goals
Lead problem solving efforts proactively within assigned teams to address gaps in performance
Seek opportunities for continuous improvement within area of responsibility and follow DBS standard work
Build and drive promotional programs, and develop cross-sell/up-sell skills of team
Ensure that all programs and processes adhere to established SOPs and guidelines
Are you qualified?
Bachelor’s degree in Business, Science or related field required
3+ years working in a customer service environment, demonstrating dynamic responsibilities
Previous experience supervising or managing a team in customer service preferred
Proven track record and proficiency with order entry and management processes required
Strong solid understanding of Order Management systems (Oracle, SFDC, Noetix, Cisco, ADP, contact center, etc.) a plus
The salary range for this role is $70,800 - $80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado.
This range may be modified in the future. This job is also eligible for bonus pay.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.