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Danaher Corporation Technical Advisor I in Loveland, Colorado

Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.

Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

About the role

In this role, you will work the swing shift 4am – 12:30pm MST Monday – Friday supporting our customers in Spain and North America. Training will take place during the day shift onsite. The Technical Advisor I – Process will support customers over the phone 60-70% of the day and over email 30-40% of the day. You will provide world-class service and support to all internal and external customers via the inbound call center. You will be successful through mentoring and leadership within the department, and by having a sophisticated understanding of Oracle, products and applications, soft skills, vertical markets, and sales lead identification. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) starting day 1!

  • Identify and handle customer concerns, utilizing cross-functional relationships to negotiate ‘outcome where everybody wins’ solutions

  • Handle all level of technical and customer support questions from customers providing timely, accurate answers

  • Provide efficient, technical troubleshooting support for online Hach systems and related Hach software

  • Understanding of PLC and other data collection software/systems a plus

  • Responsible for contributing to the development of Technical Support Knowledge Base

  • Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement

  • Identify sales opportunities and understanding of the industries, vertical markets, and products

  • Submitting leads to drive appropriate up-sell and cross-sell opportunities to the customer

  • Establish a long-term customer relationship with detailed follow-up and contact

Are you qualified?

  • Bilingual in English and Spanish required with strong verbal and written communication skills

  • Associate degree in a technical field or equivalent experience; Bachelor’s degree preferred

  • Proven computer efficiency and ability to make customer-related decisions and respond quickly to customer needs required

The hourly rate for this role is $25 - $29.80. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also eligible for bonus pay.

You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.