Danaher Corporation System Support Engineer - Clinical Laboratory Systems - Swedish Speaker in Lund, Sweden
Cepheid is a leading molecular diagnostics company that is dedicated to improving healthcare by developing, manufacturing, and marketing accurate yet easy-to-use molecular systems and tests. In our facilities in Solna we develop and manufacture diagnostics tests that improve patient outcome all over the world.
This past year, our Solna site has expanded and nearly tripled in size, and we are continuing our journey of growth in search of a star that is passionate about improving lives of others.
The Systems Support Engineer provides advanced product support to customers requiring assistance with instrumentation, software, and hardware components sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you will support internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience. In this role you will get to
Gather detailed information about customer complaints
Conduct advanced data analysis and troubleshooting, applying a deep understanding of underlying instrument, software and operating system functionality
Investigate and resolve advanced customer complaints
Connect with Service and Global Product Support to raise and resolve more complex cases
Adhere to Quality Management System procedures
Maintain product knowledge and support continuous improvement efforts
Contribute to quality compliance through accurate and concise case documentation
Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
We believe that to qualify you have a B.S diploma (or equivalent) in engineering / electronics / IT
Minimum 2 years of proven experience in clinical laboratory instrumentation and systems or in Technical Support
Proficient English and Swedish (written and oral) is required.
Additional languages would be an advantage, especially – Norwegian, Finnish, Danish.
As a person you understand customer expectations and empathizes with customer and patient needs.
Want to join us?
We offer to be a part of an international, fast-paced and fast-growing, but yet friendly and diverse company, where we find it meaningful to go to work. We take ownership in caring for our employees, and also offer a wide range of benefits, which include a competitive salary, additional days of leave, a fitness grant, a local gym, etc. Together we work hard to make a difference!
We are interviewing continuously, so make sure to submit your CV today so that we can get to know you!
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
Operating Company: Cepheid