Danaher Corporation Senior Technical Customer Support Engineer - Automation (m/f/d) in München, Germany
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives. We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the world!
We are looking for a talented and enthusiastic Senior Technical Customer Support Engineer - Automation! Do you want to contribute to the success of our customers by ensuring Beckman Coulter provides the most innovative, reliable and accurate automation products?
Specific responsibilities commensurate with experience and include:
Lead product line Technical Escalations of system issues from hardware and applications perspective to aid in problem diagnosis
Perform in depth analysis of service data to identify root causes to systemic issues and develop interim mitigations and potential corrective actions
Develop creative and effective support strategies, drafting product documentation such as, service manuals and procedures
Build hardware and software installation procedures for use by internal and external Engineers and Application Specialists
Conduct technical training for Automation product lines
Lead and mentor Technical Support teams
Provide recommendations in development projects as a customer, service and application advocate
Develop requirements for Service and Support Diagnostics
Provide guidance to design and test methods for verification of all service and application procedures
Build and execute test procedures and generate test summary reports
Effectively engage in the Early Response Team process for product introductions to ensure product success, employing sound project management
Ensure all safety, quality and regulatory requirements are in compliance with standards and agencies for a regulated industry such as: ISO, GMP and FDA
The crucial requirements of the job include:
Bachelor's or Master's degree in engineering, science, or related technical field with relevant instrument experience in a regulated industry
Demonstrates technical experience, strong analytical skills, and good judgment to solve problems; analyses information and standard practices to make judgments
Effective written and spoken communication skills in English
Must be willing to travel internationally and domestically approximately 50% of the time
It would be a plus if you also possess previous experience in:
Experience in the medical device or related industry
Experience with relevant software programs such as Oracle Business Intelligence Module Skill
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .