Danaher Corporation Field Service Engineer in Macquarie Park, Australia
Who we are:
Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
This very interesting position is located in New South Wales, Australia and reports to Service Manager ANZ.
Your key responsibilities will include, and not limited to:
Providing 1st and 2nd level customer support for service requests and emergency
Field servicing Leica Microsystems with key products Medical/Stereo microscopes and EM Sample Preparation.
Installation of new instruments and assist with product demonstrations
Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
Maintenance of demo instruments to ensure excellent working order
Perform preventive maintenance and troubleshooting
Provide excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner
Working closely with the Service Admin team to ensure timely delivery of quality of customer service
Maintain accurate instrument service reports and documentation through online service documentation systems.
To be successful in this opportunity, a prior experience in the following criteria would be required:
Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory
Possession of a Restricted Electrical license/connect and disconnect or eligible to obtain.
Good knowledge of Basic Computer and Networking principles
Basic mechanical understanding
Communication skills – be strong communicators who can talk with customers and explain complex issues to people without technical knowledge
Critical thinking – must use logic to solve issues and develop more efficient systems
Diagnostic abilities – a key aspect of a field engineer’s daily duties is diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential
Analytical thinking – the ability to analyse systems and manage technical tasks is important in this job, and needs the technical and analytical skills to carry these tasks out effectively
Problem-solving skills – provide technical support for different projects, including the testing and maintenance of systems, so good problem-solving and troubleshooting abilities are essential in this role
What we offer :
Continuous training, support and focus on your personal development
Option to work from home with manager’s approval
You must be an Australian citizen or a holder of a Permanent Residency visa or have a valid work visa to be eligible to apply for this position.
Applicants must submit a cover letter explaining their interest in joining Leica Biosystems and relevant experience related to this role. Applications must be submitted by close of business 25th May 2022.
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. If you are seeking a new challenge where your performance and contribution is valued, and the role aligns with your next career move, we would love to hear from you.
Be sure to follow Leica Biosystems on LinkedIn!
Leica Biosystems is Danaher company. At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Be sure to follow Leica Biosystems on LinkedIn!
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.