Danaher Corporation Senior Field Service Engineer in Madison, Wisconsin
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Do you want to work in Field Technical Service? Do you enjoy being responsible for the daily service support of an existing customer base ? Then read on!
We are currently seeking a Senior Field Service Engineer who will be responsible for the repair, installation, and maintenance of Beckman Coulter equipment at customer sites.
In this role, you will be responsible for:
Customer satisfaction in all aspects of the job - increased throughput, decreased downtime, regular preventive maintenance, regular upgrades as deemed by the Beckman Coulter technical staff.
Handling customer concerns. The ability to identify, own, and supervise any issues with an account, while being a clear advocate for the customer and a steward for the company.
Driving a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix.”
Effectively pricing and positioning service agreements on both existing and new equipment.
Assuming accountability around daily management and monthly KPI’s.
Leading by example to develop a robust continuous improvement culture.
Partnering with sales to support current sales initiatives that drive growth.
The required qualifications for the job include:
Associates degree (mechanical, electrical, chemical, or biological), technical degree, or military equivalent with 3+ years of experience.
Holding a current valid driver’s license and good driving record over the last three years. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
The ability to travel up to 50% of the time.
It would be a plus if you also possess previous experience in:
Automation, centrifuges, and/or particle counting and characterization.
Computer literacy (especially Excel, Oracle, Sales Force, and/or Pro Service).
Managing a customer account in its entirety and determining where we can add more value by offering other services (reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.