Danaher Corporation Field Service Engineer, ICA-North UK in Manchester, United Kingdom

Danaher Company Description
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or atwww.beckmancoulter.com.

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Description
Beckman Coulter Diagnostics

Field Service Engineer, ICA – North UK (Servicing areas including Manchester, Hull, Nottingham, Newcastle, Edinburgh)

PURPOSE OF POSITION

To provide engineering support along with service, repair and installation of products (immunoassay, chemistry and automation), in accordance with customer requirements. Diagnose system failures and determine most cost-effective resolution. Escalates complex issues as required for timely fix. Responds to customer support calls within an assigned territory with travel to other regions as required.

KEY RESPONSIBLITIES

  • Reporting to the Field Service Supervisor, the Field Service Engineer provides onsite customer support and is the main face of the company to our customers
  • This position will be instrumental in providing a high level of support, requiring close interaction with the customer and colleagues to maintain a quality service
  • Adhere to customer focused strategies to achieve business objectives and maintain high levels of customer satisfaction
  • Installation and commissioning of solutions ensuring that the performance of the equipment meets technical specifications, and customer expectations
  • Ensure Preventative Maintenance Inspections and service modifications are completed in the specified time frames.
  • Provide field based technical support
  • Perform in-house and onsite product training
  • Build and maintain customer relationships in area of accountability
  • Maintain personal knowledge development
  • Ensure accuracy and timely completion of all paperwork and reports and maintain accurate car inventory
  • Carry out tasks that are reasonably requested

Qualification
REQUIREMENTS FOR THE POSITION

  • Minimum HNC (or equivalent) in relevant technical subject. Minimum 2 years field service experience, preferably in the Medical Diagnostics industry.
  • Knowledge and understanding of laboratory practices, including a knowledge of clinical chemistry, immunoassay and automation is preferable but not essential as full training will be supplied.
  • A self-motivated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills.
  • The ability to provide remote and on-site customer engineering support for respective product line(s) across UKI where required.
  • Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, thus gaining customer satisfaction and retention.
  • IT literate,Good knowledge of Microsoft office products & confident with other IT applications
  • Adhere to all company policies and procedures.
  • Full UK driving license.
  • Full time, working days may include Saturday and Sunday as required to meet customer demands

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: EMEA-Western Europe-United Kingdom-ENG-Manchester
Schedule: Full-time
Req ID: BEC012461