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Danaher Corporation Global Service Automation Engineer in Marlborough, Massachusetts

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for a GLOBAL SERVICE AUTOMATION ENGINEER to work with our expert Services team of 800 employees across the world. Do you have a passion for service engineering? Then we would love to hear from you.

What you’ll do

  • Support creating and implementing the Service strategy for automation projects, both internally and with external customers, including FlexFactory/KUBio and related products.

  • Support development of product and subsystem requirements related to serviceability and diagnosis.

  • Support Automation and Digital team in enhancing customer support related tasks (product care, NPI, lifecycle). Advanced, Automation troubleshooting at the system-level.

  • Ensure regular interface with key stakeholders (internal and external) on assigned cases. Acts to ensure satisfaction to primary customers to ensure full resolution and proper follow-up proving root course analysis, Cause and effect diagram and CAPA as required.

  • Working as a member of global teams to provide efficient and cost-effective support to field and customers

  • Contribute to a Service knowledge base creation and actively update and maintain overall Automation knowledge management content

  • Work closely with Automation & Digital (A&D) team to understand new products under development and acquire the necessary knowledge/information from A&D. Disseminate this information to field-based automation engineers by use of aniPart, online and face-to-face training as required.

  • Develop, train, teach and assist other automation Engineers on advanced/complex troubleshooting and technical fixes within Automation software and hardware.

Who you are


  • Bachelor’s Degree in Electronics Engineering, Computer Science or related technological field and five plus (5+) years of relevant eperience in automation systems, automation electrical design, or related field, with at least 3 years of recent automation experience.

  • Provide project level consultancy and client services around automation infrastructure design, installation, commissioning, project closure and inspections/reporting.

  • Solid understanding and trouble shooting skills of automation communication networks including Profibus, Ethernet and EthernetIP. Ability to use and interpret results of tools designed to troubleshoot networks such as ProfiTrace and Ethernet testers.

  • Expertise on supporting Automation system development / programming / configuration, FAT, SAT, commissioning, installation, Validation/IQOQ, warranty and post-warranty service.

  • Ability to write computer software and programs as necessary and able to read and interpret technical documentation (P&IDs, schematics, loop sheets, manuals, etc.)

  • Experience in working with global and cross-functional teams to develop Automation training, documentation, procedures, manuals, etc.

  • Experience with one or more of the following platforms: Wonderware ArchestrA, Emerson DeltaV, Allen-Bradley SLC/PLC, Panel View, RSView32, Intellution/iFix, Siemens PLC Step 7, WinCC control system, PlantPax, Rockwell RSLogix 5000 software or equivalent.

  • Demonstrated experience in operation and network design of Emerson DeltaV Process Automation Systems, WonderWare and PlantPax platforms.

  • Exposure to ladder-based languages such as Rockwell, Allen Bradley, Siemens and automation system platforms including DCS, PLC, HMI, SCADA and other applicable systems

  • Familiarity with IT Networking, DCOM Networking and OPC experience

  • Experience with operating systems (Windows Server 2008/2012/2016), AutoCAD, Visio, and MS office Suite.

  • Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality & Compliance training within the defined deadlines.

  • Identify and report any quality or compliance concerns and take immediate corrective action as required


  • Experience working in a Service or Systems Engineering team.

  • Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing and resolving technical problems.

  • Ability to work independently

  • Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly

  • Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure

  • Hands-on approach with regards to installations, upgrades and repairs

  • General project leadership skills

  • Global project experience

  • Design for Reliability (DfR) or Design for Service (DfS) experience

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

Cytiva is a global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of life sciences companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. As part of a greater Life Sciences platform, you’ll redefine what it means to innovate every day. Pioneering the future of science, research, and medicine gives you unlimited opportunities to find the next breakthrough that will best serve scientists and medical professionals in the fight to save lives.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . #LI-VK1

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .