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Danaher Corporation Services Billing Specialist (Marlborough, MA) in Marlborough, Massachusetts

Be part of something altogether life-changing.

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do!

  • Manage the status of accounts and balances and identify inconsistencies

  • Issue bills, receipts and invoices; handle customer invoice disputes

  • Interact with business partners and internal stakeholders to understand new business requirements and non-standard requests to fit within current business structure

  • Provide input for continuous improvement of processes

  • Develop and maintain positive and professional working relationships with customers and Cytiva staff

  • Comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals

  • Other appropriate duties as assigned by manager

Who you are!

  • Associate’s degree or equivalent experience

  • Industry experience in one or more of the following areas: Life Sciences, Healthcare or related fields preferred.

  • Experience with Oracle and Salesforce preferred.

  • Ability to work efficiently across functions to deliver results and execute multiple commitments within the Global Environment

  • Experienced at setting goals and monitoring performance to goals

  • Ability to build strong relationships with variety of teams of staff and customers

  • Good time management and prioritization skills based on business needs

  • Motivated to enable business growth

  • Analytical skills (interpretation, problem solving etc.)

  • Minimal direct supervision required

  • Displays professionalism and desire to drive customer centered resolutions on challenging billing situations

  • Develops understanding of individual billing situations & drives ownership of upstream teams actions to ensure the organization is following correct processes

  • Resourcefulness when problem solving to ensure you leverage your own knowledge & network to resolve complex issues

  • Exhibits desire to understand the perspectives of customers (both internal and external).

  • Engage with customers using communication tools (phone calls and meetings as well as email) to ensure fast resolution to customer issues

  • High degree of attention to execution to ensure adherence to best practices

  • Adaptable to changes in the business direction and flexible with changing business processes

We offer comprehensive benefits including Medical, Dental, Vision and a matching 401K!

#LI-AP1

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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