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Danaher Corporation Support Scientist in Marlborough, Massachusetts

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you'll do

  • Provide pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone and email.

  • Participate in product training and activities to develop your knowledge. Maintain an up-to-date basic knowledge of all required company products, services and their associated support literature.

  • Use databases to access product information, log customer feedback, report quality issues and suggest product and process improvements.

  • Become familiar with SOPs regarding maintaining accurate, complete and up-to-date information on all customer inquiries while prioritizing and processing these in an orderly and consistent manner. Follow all appropriate regulations and processes for customer queries classified as complaints.

  • Give presentations/trainings remotely or face-to-face to customers or colleagues, as necessary. Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.

  • Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling).

Who you are

  • Advanced degree (Bachelor's, Masters or PhD) in Life Sciences, Chemistry, Biomedical Engineering or related field

  • Minimum of 3 years laboratory experience with Cytiva Life Sciences equipment for Chromatography and/or Filtration (AKTA, RTP, Hollow fiber) and associated products.

  • One or more years of technical support, field applications or sales experience emphasizing customer contact.

  • Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.

  • Proven ability to contribute in a multi-disciplinary team environment. Capable of creating a positive and collaborative working relationships with colleagues, customers and field staff. Self-starter, energizing, results oriented, and able to multi-task. Demonstrated problem solving ability and results orientation.

  • Strong communication skills. Able to present ideas clearly and concisely both orally and in writing. Actively probes for information and practices active listening.

  • Industry experience in pharmaceutical or biotechnology company. Familiarity with regulatory compliance in drug development

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

Want to know more? Take a look at our Instagram (https://https://www.instagram.com/cytiva/) , Twitter (https://https://twitter.com/cytiva) and LinkedIn (https://https://www.linkedin.com/company/cytiva/) pages!

Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

As part of the Danaher family of companies, our work at Cytiva is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, our relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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