Danaher Corporation Senior Service Administrator in Melbourne, Australia
Danaher Company Description
SCIEX – An operating company within Danaher’s Life Sciences platform
SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.
We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver/Answers for Science. Knowledge for Life/. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us atwww.sciex.com.
Primary Responsibilities Service Admin • Quote to Cash for Australia & New Zealand • Ensures the success of field staff and delivery of customer satisfaction by scheduling and coordinating instrument installations and training. • Responsible for the part ordering for engineers and work closely with planner & logistics on the delivery • Monitoring, scheduling and distributing of planned maintenance calls and others service calls amongst engineers. • Responsible for parts return to Asian Distribution center on a timely manner. • Maintain customer database systems. • Responsible for Customers call handling, answering queries or redirecting calls to Engineers as appropriate. • Responsible for data input & maintenance of our various business systems (e.g. Oracle R12/SMAX). • Responsible for call center activities, especially logging customer request. • Responsible for filling of all related documents for audit purposes • Responsible for Stock take and involve in Audit • To support and back up team members as and when needed. • Any other duties as assigned. Service Marcom: • Collaborate with Sales marketing on the Eloqua campaign on the email blast and distribution • Provide marketing support for events and other marketing initiatives • Assist in creating and preparing marketing collateral and promotional materials working together with Service MDM • Provide administration support and assist in content development In addition, you are also required to: • Drive revenue recognition orders; generate service contract orders for new, renewals, modifications, and terminations. • Execute on customer requests; via phone, fax, email, or other electronic means. Additional Requirements: • Self-driven and work under minimum supervision. • Experience in Oracle ERP & Microsoft office is preferred • This role is to be based in Melbourne *LI-Gl1
We are looking for great talent, forfutureopportunities. This is an evergreen / pipeline position, to help us proactively identify potential candidates forfutureopenings.
Education and/or Work Experience Requirements: • Demonstrate ability to organize work efficiently, productively and independently; detail-oriented. • Demonstrate ability to work on a range of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities. • Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside of the organization. • Excellent communication skills to liaise with colleagues from different functions overseas. • creative, enthusiastic, driven individual with strong team-building skills is desirable. • Excellent spoken and written skills in English • Responsible with positive attitude who able to work independently and a team player • Minimum Diploma certification or equivalent • Min 5 years’ experience of relevant experience • Experience in managing complex tasks, good communications and organizational Skills
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Job Function: Customer Support
Primary Location: Asia Pacific-Asia Pacific Rim-Australia-Melbourne
Req ID: SCI003320