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Danaher Corporation ITS Specialist in Mexico City, Mexico

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The IT Specialist LATAM for Radiometer is responsible for enhancing customer satisfaction and support by addressing customer inquiries, resolving issues, and managing installations for our Data Management product, AQURE. This role focuses on providing hands-on IT support to ensure efficient service delivery and optimal customer experience across the LATAM region.

This position is part of the HGM Service and IT team, located in Latin America, and will be hybrid. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the HGM Service and IT Team and report to the Director of Services and IT, HGM, responsible for upholding and enhancing our world-class service and IT standards to ensure optimal customer satisfaction, retention, and growth. If you thrive in a dynamic, innovative, and high-impact role and want to work to build a world-class IT Support organization—read on.

In this role, you will have the opportunity to:

  • Provide direct IT support for customer inquiries, issues, and installations related to the AQURE data management product.

  • Engage directly with customers to understand their IT needs and requirements, ensuring the development and delivery of tailored solutions that meet their business objectives and enhance their satisfaction.

  • Develop and maintain standard operating procedures for IT delivery within the LATAM region to ensure consistency and quality.

  • Monitor and enhance service delivery models and current support requests, focusing on efficiency and customer satisfaction.

The essential requirements of the job include:

  • Proven experience in providing healthcare IT support, managing customer inquiries, resolving issues, and handling installations.

  • Demonstrable expertise in developing, implementing, and maintaining standard operating procedures for IT delivery, ensuring consistent quality.

  • Strong background in monitoring and improving service delivery models to enhance IT support and customer satisfaction, with a focus on efficiency and effectiveness.

  • Ability to manage multiple support requests simultaneously, prioritizing tasks and allocating resources effectively to meet deadlines and objectives.

  • Experience working in a multinational and diverse environment, with strong interpersonal skills to manage and collaborate with teams across different cultural backgrounds and business practices.

It would be a plus if you also possess previous experience in:

  • Extensive experience with hospital IT systems, including Laboratory Information Systems (LIS) and Electronic Health Records (EHR), with a focus on integrating IT solutions within clinical workflows and ensuring data integrity.

  • Experience with Microsoft servers, SQL queries, MS reporting server, Report builder Javascript and PowerBI.

  • Demonstrated ability to strategically address IT-related challenges in clinical settings, enhancing operational efficiency and compliance with healthcare regulations.

  • Proven track record of successfully collaborating with clinical staff and third-party vendors to optimize IT service delivery and improve patient care outcomes.

  • Formal IT education through a university or any vocational qualification

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.