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Danaher Corporation Senior Cytometry Customer Technical Specialist in Miami, Florida

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

As a key entry point for technical phone assistance for our customers, the Senior Cytometry CTS position encompasses the following important work initiatives: Responding to customer calls, assessing customer's requirements, and determining the most cost effective solution(s) to the customer's problems. The incumbent provides general technical consulting distinguishing among hardware, software and/or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource.

Cytometry CTS analyzes data to define and expedite timely and accurate resolutions, classifies customer complaint information according to FDA requirements for potential CAPA investigations, and delivers value to customers with innovative and effective responses to their evolving needs and business issues. Cytometry CTS also provides ownership & partnership in implementing support plans, escalates customer issues to the appropriate management level and stakeholders, and provides on-site assistance & training when needed. The CTS seeks service support offerings and sales opportunities when applicable to promote the Beckman Coulter brand and grow market share.

Candidate Requirements:

  • Experience in a regulated BioResearch or clinical laboratory environment.

  • The ability to troubleshoot and apply a logical decision making process towards resolution of hardware, software, application, and method related problems.

  • Experience in operating any or a variety of Beckman Coulter Flow Cytometry instrumentation such as Navios/Gallios, FC500, CytoFlex/CytoFlex SRT, Astrios, Aquios, and Prep Units.

  • Experience with software applications such as Kaluza, CXP and Summit.

  • Familiar with basic Flow Cytometry QC, prep techniques and assays.

  • Outstanding verbal and written communication skills.

  • Good understanding of teamwork and good customer service skills.

  • Adheres to technical standards and established system models and data models.

  • Strong MS Office skills (Outlook, Word, Excel).

Education

  • Degree in Biochemistry, Biological Sciences, Medical Technology or Biomedical Engineering or proven experience required.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be fully vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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