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Danaher Corporation European Services Inside Sales Manager (f/m/d) - EU remote - in Milano, Italy

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The role of the European Service Business development and Sales Operations Manager is critical to the continued success and profitable growth of the Global Services organization. The EU Services Inside Sales Manager (f/m/d) requires a strong and close partnership to the Regional Field Service Leaders and Business Units, ensuring the respective service portfolio under management delivers point-of-sale (POS) competitiveness and a strong customer lifetime value.

He/ She builds and deploys, with his/her team, the European Services business growth plan and supervises it every month, through a tactical plan leading to strong commercial execution across region. This will be achieved by maintaining accurate sales operations, in terms of forecast accuracy and anticipating potential deviations in the mix of product lines sold. This is critical to our European investment deployment plan to secure we are still on track with our programs and revenue generation

In order to secure the accuracy of our business development targets and forecasts, the European Service Director will give directions to the Service Inside Sales Manager.

This person could be based anywhere in Europe, either home-office based or close to one of Beckman Coulter office.

Crucial Responsibilities:

Service Sales operations management:

  • Manage budget building activity each year

  • Lead sales operations forecasts

  • Provide European service leader and marketing teams with trends on revenue per country and potential risks / opportunities

  • Work towards global alignment of sales ops

Service Inside Sales Team Leader:

  • Align Key Performance Indicators, definitions, compensation incentives, and processes

  • Deploy standard work and DBS practices across Europe regarding sales ops

  • Empower inside sales representatives to achieve individual targets

  • Collaborate with Marketing to develop collateral and initiatives to support service contract sales

  • Support transition of CRM to Salesforce and further develop funnel management processes

Profile:

  • Undergraduate Degree in Life Sciences, Business or Engineering - preferred

  • Prior telemarketing/inside sales or customer service experience in a leadership role is required.

  • Good understanding of revenue, profit, and margin.

  • Strong leadership skills, preferably with experience leading international teams.

  • Previous experience working in SFDC (Salesforce.com) is a plus.

  • Excellent English communication skills.

  • Travel availability in Europe (up to 20%)

  • Strong communication, interpersonal, listening, and intuition for business. Stakeholder leadership skills will be required.

  • Very good PC skills, Microsoft Office (Excel) skills.

  • Self-starter that can work independently and take action with a focus on continuous improvement.

  • Results oriented - able to clearly separate effort from results. Must possess the ability to quickly collect data, identify trends/issues, clearly communicate next steps and enthusiastically follow-up to ensure that opportunities are closed.

  • Change management ability and capability to keep team results and motivation in sophisticated and transforming environment.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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