Danaher Corporation Field Technical Support in Milano, Italy
Danaher Company Description
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.
Responsible for repair, installation and maintenance of equipment at customer site Improve customer satisfaction through a high level of response and service to the account Close customer service calls in a timely manner in order to generate invoices, etc. Manage call escalations by being able to identify, own and track any issues with an account Value sell - manage an account by understanding where more services, products can be offered
Videojet Technologies is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help realize life's potential for ourselves, our customers and our shareholders
Technical field service experience with mechanical, electrical, electronics, pneumatics, hydraulics troubleshooting and repair. YEARS OF EXPERIENCE:
2-5 years of experience in service and repair of machinery PERSONAL TRAIT PROFILE: Analytical - Synthesizes complex or diverse information: Collects and researches data; Uses intuition and experience to complement data; Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
Sense of urgency - must be accustomed to effectively dealing with unforeseen crises with quick analysis and decisive direction.
Adaptability - Adapts to changes in the work environment: Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Associate in Applied Science Degree /technician or military equivalent
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Videojet Technologies
Job Function: Customer Support
Primary Location: EMEA-Western Europe-Italy-Lombardia-Milano
Req ID: VID004295