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Danaher Corporation LS Service Engineer in Milano, Italy

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

At Beckman Coulter, we are currently recruiting for a Life Science Service Engineer based in Milano.

What will be your main responsibilities?

Customer Satisfaction

  • Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by the technical staff. A clear advocate for the customer (internal and external) and a steward for the company

  • Call Closure - Using a computerized system, responsible for closing service calls at time of completion.

  • Good follow-up skills to insure we exceed customer expectations and close all outstanding issues.

  • Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.

Financial Management & Growth

  • Good sales ability measured by the attainment of revenue goal.

  • Achieve annual revenue target with expected year-over-year growth.

  • Able to effectively price and position Service agreements on both existing and new equipment

Sales Support

  • Value Selling - add value to our service offerings. Ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).

  • Partner with sales to support current sales initiatives to drive growth

    Required skills and competencies:

  • Associate Degree (ideally in a technical or engineering discipline) & a solid experience in field service in a related industry is preferred

  • Commercial experience, including direct selling of products or services

  • Electrical, hydraulic, pneumatic, network , mechanical troubleshooting in theory and application

  • Highly computer literate (especially in Excel, PowerPoint, and Service Max is a plus)

  • Strong deductive reasoning and problem-solving skills

  • Strong interpersonal and communication skills

  • Ability to adapt - must be flexible and understanding with change as it occurs regularly throughout his/her day/week. Must be able to think quickly and respond positively to those changes.

  • Able to travel 85% - 95% of the working week to client sites in Lombardy and others northern regions

We offer you:

  • A recognized key function within the team

  • A position rich in contacts and interactions

  • A global group offering real prospects for development

  • Advantageous and rewarding working conditions

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.