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Danaher Corporation Order Management Specialist in Milano, Italy

ESSENTIAL JOB RESPONSIBILITIES:

  • Process customer orders in compliance with company policies and standard operating procedures

  • Ensure pricing are updated correctly in the ERP

  • Demonstrate excellent data entry skills to quickly and accurately review and input data

  • Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable

  • Ensure timely and accurate processing of credit notes

  • Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction

  • Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction

  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

TRAINING RESPONSIBILITIES: (REQUIRED)

  • Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education or Experience (in years):

  • High school degree (or equivalent experience) with minimum 1-2 years of relevant work experience in a fast-paced Order Management role

  • Experience with ERP systems such as SAP and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook

Knowledge and skills:

  • Strong written and verbal communication skills

  • Fluent in Italian and English

  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

  • Strong focus on driving customer satisfaction

  • Demonstrating an attitude of collaboration, leadership and accountability,

  • Good problem solving and analytical skills.

  • Demonstrating good judgment and initiative

  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues

  • Able to operate in a fast-paced environment

  • Should be an outgoing, positive, team player

  • Strong sense of accountability

Other:

  • Travel: minimum 10% - regional and some international travel may be required

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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