Danaher Corporation Technical Support Specialist - Clinical Chemistry in Milano, Italy
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Specialist - Clinical Chemistry for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
This position is part of the Customer Care Organization located in Milan and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Technical Support Specialists Team and report to the Technical Support Manager responsible for Customer and Field Service Engineers technical support. If you thrive in an amazing and supporting role and want to work to build a world-class Service Post Sales organization—read on.
In this role, you will have the opportunity to:
Provide second level support by resolving customer(s) problems and issues through technical expertise and troubleshooting on Chemical Chemistry systems
Support our field team (FSE, FAS) to maintain. Install, validate laboratory systems in the field. You advise the team in more relevant and critical technical issues ensuring strong customer satisfaction, retention rate and warranty conversion
Utilize critical thinking to resolve appropriate action to rapidly repair instrumentation
Ensure the growth of the Field Service Engineers “Technical Know-How” managing the flow of the technical information between the European and BU to the local team
Collaborate actively with Sales/Application/Tender Department in order to improve Customer solutions and routine
Verify the operational performance and data quality of systems in order to supply to our overall commercial organization
Develop your project management skills in the context of installation projects
The essential requirements of the job include:
Degree (ideally technical, biomedical, instrumentation, electrical engineering or related)
At least 2 years experience in Clinical Chemistry. A troubleshooting experience is highly preferred.
Fluent English (verbal and written) is required to attend and provide trainings and participate in discussion forums and international meetings.
Ability to travel and provide service in the whole country, as well as periodic travel to other European countries and overnight travel. A driving licence is required.
Good IT knowledge. Familiar with IT topics: enjoy setting up and managing networks, servers, firewalls, interfaces.
It would be a plus if you also possess previous experience in:
Problem solving and aptitude to proactively identify solutions.
Demonstrate ability in diagnosing and troubleshooting mechanical, electromechanical, robotics, and/or electronic medical equipment, software and networking logics.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.