Danaher Corporation CUSTOMER CARE SPECIALIST in Milton Keynes, United Kingdom

Danaher Company Description
Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. VisitLeicaBiosystems.com for more information.

Description

This is a key position which provides support to Customers, Sales and Service teams in all forms and medias. This will include but is not limited to sales representative orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally)

KEY RESPONSIBILITIES

  • Receive requests for price quotations, purchase orders, order changes, adjustments, applications and service requests and cancellations directly from customers and dealers
  • Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions
  • Use LMS Shop/ SFDC to transfer quotations made to SAP as an order
  • Responsible for purchasing and tracking of the goods on the order
  • Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders via ZSOS
  • Use LMS Shop/SFDC and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders
  • Work closely with BU (s) in order to get delivery information of scheduled shipments
  • Check with credit department concerning credit status of customer and defined payment method (pre payment or on account)
  • Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
  • Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued
  • Process sales & service orders within defined timeline and invoice accordingly
  • Provide customers with quotations within defined timelines
  • Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s
  • Monitor outstanding purchase orders from BU’s and third parties
  • Co-ordinate processing of credit notes to customers

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Qualification

  • Experience of working with SAP system
  • 3/5 years of working experience within a customer service environment
  • Tenacity/Do What It Takes
  • Effective Time Management and Personal Organization
  • Do It Now/Time Is the Enemy
  • Continuous Improvement, Don’t accept the status quo * Team Player * Tactical and Strategic * Details Count

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Leica Biosystems
Job Function: Customer Support
Primary Location: EMEA-Western Europe-United Kingdom-ENG-Milton Keynes
Schedule: Full-time
Req ID: SEL001050